1. Information We Collect

We may collect information that you voluntarily provide when you:

• Contact us through our website
• Make a donation
• Volunteer or enquire about getting involved
• Subscribe to our newsletter or updates
• Purchase products through our Gift Shop
• Submit an enquiry or request support

This information may include your name, email address, telephone number, postal address and other information you choose to provide.

2. How We Use Your Information

We may use your information to:

• Respond to your enquiries
• Process donations and payments
• Manage volunteer enquiries
• Process Gift Shop orders
• Send relevant updates and information
• Improve our website and services
• Communicate with you about our charitable activities

We will only use your information where we have a lawful reason to do so.

3. Donations and Payments

Where donations or purchases are made online, payments may be processed through third-party payment providers. We do not normally store complete payment card details on our website.

Please refer to the relevant payment provider's privacy policy for information about how your payment information is handled.

4. Cookies

Our website may use cookies and similar technologies to help improve your browsing experience, understand website usage and maintain website functionality.

You can adjust your browser settings to manage or disable cookies. Some website features may not function correctly if cookies are disabled.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted service providers where necessary to operate our website, process payments, manage communications or provide our services. Such providers are expected to handle information securely and only for the purposes for which it is provided.

6. Keeping Your Information Secure

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss or disclosure. However, no method of transmission or storage over the internet can be guaranteed to be completely secure.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including where required to meet legal, accounting or administrative requirements.

8. Your Rights

Depending on applicable data protection law, you may have rights regarding your personal information, including the right to:

• Request access to information we hold about you
• Ask us to correct inaccurate information
• Request deletion of your information where appropriate
• Object to certain uses of your information
• Withdraw consent where processing is based on consent

To make a privacy-related request, please contact us using the details provided below.

9. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms, payment providers or other organisations. We are not responsible for the privacy practices or content of external websites.